Electric Fireplaces

Stovax Heating Group Ltd Safeguard Statement

Important considerations before making your purchase:

The importance of visiting a Retailer

The Stovax Heating Group Ltd take great care to ensure its products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. The Stovax Heating Group recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed to all local and national regulations. For this reason, the Stovax Heating Group strongly encourage you to visit one of its qualified independent retailers who will be able to provide you with the best support both before and after making your purchase.

Before reporting Warranty

Your Retailer will be responsible for ensuring that the installation complies with relevant Building Regulations and the rules in force, and it carried out by a suitably trained and qualified individual (Hetas registered or Gas Safe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your installation and User Manual. Statutory rights under the Consumer Rights Act 2015 as a purchaser of products manufactured by the Stovax Heating Group are primarily against the retailer. Traditional methods of purchase may provide more direct/additional means of communicating such rights.

Please be aware that the Stovax Heating Group do no offer technical support to products bought via nationwide online sales, where a Stovax Heating Group qualified independent retailer would otherwise offer this support.